Terms & Conditions

By proceeding, you agree to abide by the terms and conditions outlined herein, ensuring mutual respect and understanding throughout our interaction.

Booking and Payment

Reservations: All bookings are subject to availability and confirmation. A reservation is confirmed only when full or partial payment is received.
Payment Methods: We accept various payment methods, including credit/debit cards, bank transfers, and online payment platforms. Full payment is required before the commencement of services.
Cancellation Policy: Cancellations must be made in writing. Refunds, if applicable, are processed according to our cancellation policy, which may include fees or penalties based on the timing of the cancellation.

Private Safari

Enjoy exclusive wildlife experiences

Proffesional Guide

Expertly guided tours led by seasoned professionals.

All Park Fees

All park fees are covered.

All Accommodations

All accommodations are provided.

Force Majeure and Changes

Force Majeure: We are not liable for any changes or cancellations caused by events beyond our control, such as natural disasters, political unrest, or other emergencies. In such cases, we will make reasonable efforts to offer alternative arrangements.
Changes to Itinerary: We reserve the right to make changes to the itinerary when necessary due to operational reasons, safety concerns, or other valid reasons. Customers will be informed promptly of any significant changes.

Accommodation and Services

Accommodation: Details of the accommodation provided, including type, amenities, and conditions, will be clearly communicated at the time of booking.
Services: The scope of services, including guided tours, transportation, and activities, will be outlined in your booking confirmation. Any changes or additional services will be subject to availability and may incur additional charges.

Responsibilities and Liabilities

Customer Responsibilities: Customers are responsible for providing accurate information during the booking process and for complying with all local laws and regulations. Respecting local customs and the environment is also expected.
Service Provider Responsibilities: We commit to providing the services as described and ensuring safety and security to the best of our ability. However, we are not liable for any unforeseen events, natural disasters, or circumstances beyond our control.
Insurance: It is recommended that customers obtain travel insurance to cover cancellations, health issues, accidents, and other travel-related risks.

Privacy and Data Protection

Data Collection: We collect personal information necessary for processing bookings and providing services. This may include names, contact details, payment information, and travel preferences.
Data Use: Personal data is used solely for booking, payment processing, and improving our services. We do not share personal information with third parties except as necessary to provide the services or as required by law.
Data Security: We implement appropriate security measures to protect personal data from unauthorized access, disclosure, or alteration.

Feedback and Dispute Resolution

Feedback: We welcome feedback to improve our services. Customers can provide feedback through designated channels provided during or after their trip.
Dispute Resolution: In the event of a dispute, we aim to resolve it amicably and fairly. Customers should contact our customer service team with any complaints or issues.

Governing Law

Jurisdiction: These terms and conditions are governed by the laws of the country where our business is registered. Any legal disputes will be resolved in the appropriate courts of that jurisdiction.

Miscellaneous

Modifications: We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to customers and will apply to future bookings.
Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

By booking and using our tourism services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or require further clarification, please contact our customer service team.

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Africa Coverage